Welcome to Prime8K. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains in detail how we collect, use, store, and protect your information when you visit our website or use our IPTV subscription services.
By accessing or using the Prime8K services, you agree to the collection and use of information in accordance with this policy. We value the trust you place in us, and we are committed to maintaining that trust by being transparent about our data practices.
2. Information We Collect
We believe in the principle of “Data Minimization.” We only collect the information that is strictly necessary to process your order and deliver your service.
A. Personal Information Provided by You When you purchase a subscription or request a free trial, we may ask for:
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Contact Information: Your Name and Email Address. This is required to send you your M3U playlists, portal logins, and setup instructions.
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Device Details: In some cases (like MAG boxes or Enigma2), we require your MAC Address to activate the service on your specific hardware.
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Customer Support Data: Any information you provide when contacting our support team via email or chat to resolve technical issues.
B. Payment Information Important: Prime8K does not store, process, or have access to your credit card numbers, CVV codes, or bank account details. All payments are processed through secure, third-party encrypted payment gateways (such as PayPal, Crypto, or Credit Card processors). We only receive a transaction confirmation status to verify that payment has been completed.
3. The “Zero-Log” Policy (Streaming Privacy)
We understand that privacy is the primary concern for IPTV users. We maintain a strict No-Logs Policy regarding your streaming activity.
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We do NOT track: The specific channels you watch, the movies you stream, or the duration of your viewing sessions.
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We do NOT store: Traffic logs, IP connection timestamps, or history of the content accessed through our servers.
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We do NOT share: Your personal viewing habits with any third parties, advertisers, or ISPs.
Your streaming activity is your private business. Our role is solely to provide the connection credentials.
4. How We Use Your Information
The limited data we collect is used for specific, operational purposes only:
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Service Delivery: To generate and activate your unique subscription line.
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Communication: To send you renewal reminders, expiration notices, or important technical updates regarding server maintenance.
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Optimization: To analyze website traffic (anonymously) to improve our website’s speed and performance.
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Fraud Prevention: To detect and prevent unauthorized re-streaming or fraudulent chargebacks.
5. Data Security Measures
We implement top-tier security measures to ensure your data is safe. Our website is protected by SSL (Secure Socket Layer) encryption, ensuring that any data transmitted between your browser and our servers is encrypted and unreadable by hackers.
Access to your account information is restricted to authorized Prime8K personnel only, who are trained in data privacy protocols.
6. Disclosure to Third Parties
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers for the purposes outlined above.
7. Your Rights (GDPR & CCPA Compliance)
Depending on your location (e.g., European Union), you have certain rights regarding your data:
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Right to Access: You can request a copy of the personal data we hold about you.
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Right to Correction: You can ask us to correct incorrect data (e.g., change of email address).
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Right to Erasure: You can request that we delete your personal information from our records once your subscription has ended.
8. Changes to This Policy
Prime8K has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed.
9. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site contact page, or contact us at: Email: support@prime8k.com